Return policy

If you have considered return and refunds, you probably ordered an Item with us. This means that we owe you a great “Thank you” for your love for Cherrypape, and as much as we want to deliver exceptional customer service. That said, here are some things you might want to know:

Returns

  1. There shall be NO RETURNS allowed for FINAL SALE items, except for factory defects or quality flaws.
  2. Cancellation of orders shall only be allowed within 24hours from the time of the confirmation of orders.
  3. Items must be sent back within 10 days counted from the delivery date.
  4. CHERRYPAPE reserves the right to apply a 50% restocking fee for Final Sale or stale items.
  5. Returns are processed within 5-7 business days after your item(s) are received at our Return Center.
  6. Please keep your proof of postage and ship your return along with a tracking number, as we are not liable for return packages that are lost or stolen in transit.
  7. Guidelines for return of the item by customer
  8. Cherrypape do not cover for the return shipping cost of the returned product.
a. Email contact@cherrypape.com for Cherrypape Return Address.

                           -Please provide the following details in your Email:

        • Order Number
        • Complete Name
        • Photo of the item with the manufacturer’s defect
    b. Returned products must be in good condition and the original packaging

                            -Items should be returned unworn, unwashed, and have original tags attached. Moreover, it must be free from any stain makeup, deodorant, or wear caused by customer mishandling.

     

    Additional notes: The return processing time-frame does not include the time needed for your return package to deliver to our facility. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Cherrypape will not issue store credit for your returns.

    Once your return is fully processed, we will issue you store credit to your Cherrypape account for use on a future purchase. Store credit never expire, and is redeemable right away!

     

    Refunds

    1. Only regular priced, received damaged, or not described items can be fully refunded back to the original payment method.
    2. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
    3. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

     

    For more concerns, please contact contact@cherrypape.com